Customer loyalty is fleeting; and the value of a lost moment can be significant,especially for service companies that have enforceable service level agreements. Business continuity is an organization’s ability to ensure operations and core business functions are not severely impacted by a disaster or unplanned incident that take critical systems offline. Business continuity planning is the interdepartmental process, often led by information technology, of implementing the tactics used to restore normal business in a set amount of time, define the amount of data loss acceptable to the business, and communicate critical information to organizational stakeholders during and following incidents